Whether you are a user of our platform or not, we understand the importance of your personal data and of your right to privacy. The purpose of this document is to reassure you that we are committed to continuing to do our utmost to keep your personal data as safe as possible. We invite you to read on and learn about the types of personal data we collect, when we collect it, why we do so, what we do with it – including who we may have to share it with and why – and how long we keep it for and why.
We hope and trust that this will give you a clear picture of how we handle your personal data and on how you can better manage and control it. However, if you have any questions or need any clarifications whatsoever, our Data Protection Officer will be more than glad to help you. Please send any such requests to dp@infomap.mt.
Throughout the document, when we make use of the word 'services' or 'platform', we take this to also include our website, mobile applications and any other means that assist or improve your ease of access to or your experience of our platform
Whether you are a new or existing user and whichever of our services you make use of, you should read this policy in full and get to know how we work better but, if you choose not to, these are the key points we would like for you to take away:
If you are not a InfoMap.mt user but still want to know what data we have access to, how we process it and for how long, you too should also read the relevant section on Information we collect about you and how we use and share it if you are not our user.
If you are not a registered user, we have access to the data you provide us with when you contact us via email, our website or any of our mobile applications of ours which you download, social media platforms such as Facebook. In all these cases, we only use this data in order to process your request. If you become our user, we would then store and use your data as described in all the other sections of this Privacy Policy.
We will also have any personal data you may provide us with in order for you to give feedback or suggest new functionalities. We will only keep such data until we have noted this feedback or suggestion. If you receive information relating to our platform, we will only keep your personal data until you inform us that you no longer wish to receive such information and news from us. You will need to allow us 24 hours to action your request. You can do this by responding directly to the electronic or digital communication you receive from us.
Each time you visit our website, we use cookies and other tracking technologies to provide functionality and to recognise you across different pages and devices. Please see our Cookie Policy to find out more about what these cookies and tracking technologies are, how and why we use them and how you can opt-out or limit these cookies and tracking technologies.
Once you are our registered user, we collect your information (i) when you provide information to us, (ii) when you use our platform and (iii) when we obtain it from others, as described below.
You also provide us with your personal information when you register for an InfoMap.mt account on our website and when you download our mobile applications. We also collect your information whenever you modify your data and we keep track of your preferences when you select settings within the InfoMap platform.
The type of information we collect directly from you in these situations usually relates to your contact details, therefore your name, surname and email address.
To learn how the above-mentioned data is used by us, please refer to the section on How we use your information.
To learn about how we store your information and how long for, please refer to the section on How we store your information and keep it safe.
When you browse our website, we use cookies and other tracking technologies.
Whenever you give us your feedback together with your personal details, we also use this data.
To learn how the above-mentioned data is used by us, please refer to the section on How we use your information.
To learn about how we store your information and how long for, please refer to the section on How we store your information and keep it safe.
We also have access to publicly available information about you and to information about you which appears on your public profile on online social media platforms when you decide to contact us via these channels.
To learn how the above-mentioned data is used by us, please refer to the section on How we use your information.
To learn about how we store your information and how long for, please refer to the section on How we store your information and keep it safe.
We only collect, use and store the information about you which you or others provide us with in a lawful manner. In this section, we aim to explain as clearly as possible when and where your information is used by us and the grounds upon which we collect and use that information.
Current data protection law provides for specific reasons and circumstances when we can collect, use and store your information. In our case, it is one of the following four reasons that will justify why we process your information:
When you have given us your consent to process your information, you are free to withdraw this consent at any time. Nonetheless, you may object to the use of your data on this basis at any time. For more information on how to withdraw your consent or object to the legitimate interest, please refer to the section on How you can access and control your information.
The type of information we use can be categorised broadly as follows: your contact information and information and records of your usage of our platform.
The contact information you provide us with in your contract/order form, via our contact form or via social media platforms such as Facebook, is used for us to communicate with you and in order to:
Where you have specifically consented to doing so, your contact information is also used by us to communicate with you to market and promote our services. In this case, we will contact you by any of the following means: email and other electronic and digital means. However, we will never share any of your information with any other company for their own marketing purposes.
For our legitimate interest, we use your usage data, as well as any feedback you consented to provide us with, to understand your preferences, consider the suitability of products that may interest you, to improve and develop our platform (including forecasting) and to personalise services and our communications to you. In order for us to use your data for the purposes listed in this paragraph, we need to use automated processing. This means that information on how you use our services will be gathered and analysed by tools which will also draw conclusions to help us understand how the platform we offer could be used, improved or developed to provide you or others with a better experience.
The cookies and tracking technologies found on our website and when you log in to InfoMap.mt are used to provide functionality and to recognise you across different services and devices. Please see our Cookie Policy to find out more about what these cookies are, how and why we use them and how you can opt-out or limit these cookies.
Our systems and networks use industry standard technology to protect all the personal information we hold and the processes we use are similarly geared. While we implement safety measures designed to protect your information, no security system is impenetrable and, due to the inherent nature of the internet and technology, we cannot certify that data, while in transmission through the internet or while stored on our systems or otherwise in our care, is absolutely safe from any interference by others.
Since we process your personal information, data protection law gives you specific rights which may be used under certain circumstances. In accordance with law, you have a right to:
This means that you have a right to ask, at no cost to you, for a copy of the personal information we hold about you. You may do so by sending an email to the Data Protection Officer on dp@infomap.mt out and submitting "Data Subject Access Request Form" as the subject. This right can only be exercised by you to the extent that it will not affect others.
We hope to be able to resolve any difficulties or complaints you may have by forwarding whatever query, request or issue you may have to our Data Protection Officer which can be submitted by email on dp@infomap.mt.
However, should you consider at any time that we are handling your personal information in a manner that leaves you dissatisfied or at a disadvantage, you may at any time file a complaint with Office of the Information and Data Protection Commissioner by email on idpc.info@idpc.org.mt, by ordinary mail at Information and Data Protection Commissioner, Level 2, Airways House, High Street, Sliema, SLM 1549, Malta or by calling (+356) 2328 7100.
Except for your right to file a complaint with a supervisory authority, for us to be able to action any of your requests made in accordance with your rights described above, we may need to request specific information about you to help us verify your identity. This is a security measure to ensure that we are certain that the person to whom we disclose your personal data is really you.
We will do our utmost to respond to all legitimate requests within one month from when we receive a request. If your request is particularly complex, or if you have made multiple requests in a certain time period, it may take us a little longer. In such a case, we will notify you of this extension.
We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide more prominent notice on our website and/or by sending you a notification via your contact information. We will also keep prior versions of this policy in an archive which you can access. We encourage you to review our privacy policy whenever you use our services to stay informed about our information practices and the ways you can help protect your privacy.
Your information is controlled by InfoMap.mt. If you have any questions or concerns about how your information is handled, please direct any inquiry to the Data Protection Officer by email on dp@infomap.mt.
Last update: April 2020